Terms of Service

1. About these terms

These Terms of Service (“Terms”) apply to the use of gfxraha.com and to all design services provided by RAHA, the independent design studio of Israt Jahan Raha, based in Dhaka, Bangladesh (“RAHA”, “we”, “us”), to clients anywhere in the world (“you”). By accepting a proposal, paying a deposit or using our services you agree to these Terms. If a signed proposal or contract conflicts with these Terms, the signed document wins.

2. Our services

RAHA provides remote digital design services, including brand identity and logo design, social media and marketing design, website and UI/UX design, AI-powered creative design, print and presentation design, and e-commerce graphics. All deliverables are digital files. Printing, manufacturing, website development, hosting and publishing are not included unless agreed in writing; where we prepare print-ready files, the printing itself is your responsibility and that of your chosen printer.

3. Proposals & acceptance

Each project starts with a written proposal describing the scope, deliverables, timeline, revision rounds and price. Proposals are valid for 30 days. A proposal is accepted when you confirm in writing (including by email or electronic signature) or pay the deposit. Work outside the agreed scope is quoted separately and starts only after your approval.

4. Fees, currency & taxes

• Prices are quoted in US dollars (USD) unless your proposal states another currency.
• Currency conversion, bank charges, platform fees and intermediary transfer fees are paid by the client, so that RAHA receives the full invoiced amount.
• Prices exclude any taxes, VAT, GST or withholding taxes that apply in your country. Where you are required to account for tax locally (for example under a reverse-charge rule) or to withhold tax, you are responsible for doing so and for grossing up the payment where the law allows.

5. Payment

• A non-refundable deposit of 50% is required before work begins. Projects above $1,000 may be split into milestones.
• The balance is due on approval of the final design, before final files are released.
• Monthly retainers are invoiced in advance at the start of each billing period.
• Invoices are payable within 7 days. We accept all major credit and debit cards (including Visa, Mastercard, American Express and Discover), PayPal, Wise, Payoneer and international bank transfer.
• Card payments are processed securely by our payment provider; RAHA never sees or stores your full card details. Any card or currency-conversion fees charged by your bank are your responsibility.
• If payment is more than 14 days late, work may be paused and delivery dates will move accordingly.

6. Time zones & communication

RAHA works from Dhaka, Bangladesh (GMT+6), Sunday to Thursday, 10:00 to 18:00. “Business days” in these Terms means those working days, excluding public holidays in Bangladesh. We aim to reply to messages within two business days. Project communication takes place by email, video call and shared project tools; please send feedback in one consolidated message per round.

7. Your responsibilities

• Provide accurate information, content and timely feedback. If you don’t respond for more than 15 business days, the project may be paused, and after 60 days it may be closed and invoiced for work completed.
• Confirm that you own or have permission to use any text, images, logos, fonts or other materials you supply, and that they do not infringe anyone else’s rights.
• Check final designs (including spelling, contact details, prices and legal or regulatory requirements in your market) before printing or publishing.

8. Revisions & approval

Each package includes the number of revision rounds stated in your proposal. A revision round is one set of consolidated changes to the current design; a change of direction or new concept counts as new work. Extra rounds are charged at a rate quoted and agreed before the extra work begins. A design is approved when you confirm in writing or use it publicly.

9. Digital delivery

Final files are delivered electronically by download link or shared cloud folder in the formats listed in your proposal. Delivery is complete once the link is sent. Please download and back up your files. We keep copies for 2 years as a courtesy but cannot guarantee long-term storage. Editable source files are included only where stated in the proposal.

10. Ownership & licences

• Final designs: once full payment is received, RAHA assigns to you all transferable rights in the final approved designs created specifically for you, for worldwide use in any media.
• Before full payment: all rights remain with RAHA and designs may not be used.
• Concepts & drafts: unused concepts, sketches and working files remain RAHA’s property.
• Third-party assets: fonts, stock images, mockups, icons and templates are licensed by their owners. Where a paid licence is needed in your name, we’ll tell you and you are responsible for purchasing it.
• Portfolio: RAHA may show completed work in its portfolio and on social media after it is public, unless you request confidentiality in writing before the project starts.

11. AI-assisted work

Some services use generative AI tools for exploration, imagery, retouching or compositing. We tell you where AI has been used, review and finish all AI-assisted output by hand, use tools whose terms permit commercial use, and never use AI to imitate another artist’s or brand’s protected work. Because laws on AI-generated content differ between countries and are still developing, the level of copyright protection for purely AI-generated elements cannot be guaranteed; if exclusive ownership is essential (for example for a logo), tell us and we’ll avoid AI-generated elements in that deliverable.

12. Confidentiality & data protection

We keep your non-public business information confidential and use it only to deliver your project. We’re happy to sign a reasonable NDA. Personal data is handled as described in our Privacy Policy; a data processing agreement (DPA) is available for clients subject to the GDPR or UK GDPR.

13. Cancellation & refunds

• You may cancel a project at any time by email. The deposit is non-refundable, and any work completed beyond the deposit value up to the cancellation date will be invoiced.
• Monthly retainers can be cancelled with 30 days’ notice; unused designs do not roll over unless agreed.
• Because our services are custom digital work, we do not offer refunds for completed and delivered work, or for a change of mind after approval.
• If you are a consumer in a country with a statutory cancellation right (for example the EU or UK), you agree that work may begin before the cancellation period ends and that you will pay for services provided up to cancellation. This does not affect your mandatory consumer rights.
• If RAHA cannot complete a project, we will refund any amount paid for work not yet delivered.

14. Warranties & disclaimers

We deliver original work with professional care. However, we do not guarantee specific business results (such as sales, followers or search rankings). Logo and brand designs are not checked for trademark availability; we recommend a trademark search and registration in each country where you operate before using a new mark.

15. Limitation of liability

To the extent permitted by law, RAHA is not liable for indirect, incidental or consequential losses, including lost profits, revenue or data. Our total liability for any claim relating to a project is limited to the fees you paid for that project. Nothing in these Terms limits liability that cannot be limited by law. You agree to indemnify RAHA against claims arising from materials you supplied or from your use of the designs in breach of these Terms.

16. Force majeure

Neither party is responsible for delays caused by events beyond reasonable control, including natural disasters, illness, extended internet or power outages, government action or platform failures. We’ll keep you informed and agree a new timeline.

17. Disputes & governing law

If a problem arises, please contact us first; most issues are resolved quickly by talking. If a dispute cannot be resolved within 30 days of written notice, the parties will try mediation, which can take place online, before starting legal proceedings. These Terms are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction, except that consumers keep any mandatory protections and rights to bring claims in their own country.

18. General

RAHA works as an independent contractor, not an employee or agent of the client. Neither party may transfer its rights under these Terms without the other’s consent, except that RAHA may use trusted subcontractors under its supervision with your approval. If any part of these Terms is found unenforceable, the rest remains in effect. We may update these Terms from time to time; the version in force when you accepted your proposal applies to that project.

19. Contact

RAHA · Israt Jahan Raha · Dhaka, Bangladesh · info@gfxraha.com · Contact page